Before you buy a product from Indian Craft Mall (A unit of ‘Trade Star Exports’) , we need to tell you that the whole process of making a product is done by hand so irregular stitching, flaws in printing and weaving are not defects but beauty of a handmade and a hand printed product of Indian Craft Mall (A unit of ‘Trade Star Exports’). The reason we upload videos and pictures of our workshop is because we want you to see the efforts and love we put into making our products but we are open for feedback at the same time. This is the reason we need 3-4 days to check a product for quality before sending it out to you but still we accept returns for all genuine reasons like wrong size sent to you, serious defects in the product like cut or bad stains.
We request you to inform us within 3 days of receiving your order.
You need to send the order in its original packing and condition to this address:-
Indian Craft Mall (A unit of ‘Trade Star Exports’)
H1-1256, Sitapura Industrial Area, Phase III,
Jaipur, Rajasthan, India.
You can also get an item in exchange for your return. Shipping will be free on exchange items. Shipping for sending a return item to us will be borne by you. We will process your refund within 7 days of receiving the item from you.
Please note that there will be no return or exchange for discounted items, exchanged items, delivery refused by customer, failed delivery attempts and item returned by Courier Company to us or if item returned is not in original condition or packing.
For cancellation of order, kindly inform us within 24 hours through email. For any other questions regarding your order, you can write us at firstname.lastname@example.org and we will get back to you within 24 hours.